FAQ

Creating an account at Mount Gold Casino is quick and straightforward. Start by visiting our website and clicking the 'Sign Up' or 'Register' button located in the top right corner of the homepage. You'll need to provide some basic information including your email address, preferred username, and a secure password. The registration form will also ask for personal details such as your full name, date of birth, country of residence, and contact information. All this information is required to verify your identity and ensure you meet the legal age requirements for online gambling. Once you've completed the form and accepted our terms and conditions, you'll receive a verification email. Click the link in that email to activate your account, and you'll be ready to make your first deposit and start playing at Mount Gold Casino.

Mount Gold Casino offers a unique 10% Real Cashback bonus that stands out from traditional welcome offers. Unlike standard deposit bonuses that come with wagering requirements, our cashback is real money returned to your account with no strings attached. Here's how it works: the casino tracks your net losses over a specific period (usually weekly), and then automatically credits 10% of those losses back to your account as real cash. For example, if you deposit €100 and lose it all while playing, you'll receive €10 back as real money. The key advantage is that this returned cash isn't bonus money—it's actual cash that you can withdraw immediately or use to continue playing without having to meet any wagering requirements. This cashback system provides a safety net for players and ensures that even when luck isn't on your side, you'll still get something back. The exact terms, minimum qualifying losses, and cashback calculation periods are detailed in our Promotions section.

Mount Gold Casino offers a wide range of secure payment methods to accommodate players with different preferences. For deposits, you can use credit/debit cards including Visa and MasterCard, e-wallets such as Neteller, Skrill, MuchBetter, Mifinity, ecoPayz, and Zimpler, as well as prepaid options like Paysafecard and Neosurf. We also support bank transfer methods including Interac, Sofort, Trustly, Rapid Transfer, iDebit, InstaDebit, and AstroPay Card. All deposits are processed instantly, allowing you to start playing right away. For withdrawals, most of the same methods are available, with processing times varying by method—e-wallets typically process within 24 hours, while card and bank transfers may take 1-5 business days. Currently, we primarily accept EUR as our currency. All transactions are protected with advanced encryption technology to ensure your financial information remains secure at all times.

Mount Gold Casino occasionally offers no deposit bonus codes as part of special promotions, though our primary focus is on our signature 10% Real Cashback offer. When no deposit bonuses are available, they're typically distributed through our newsletter, SMS campaigns, or partner websites. To stay informed about these limited-time offers, we strongly recommend subscribing to our newsletter and enabling notifications from your account settings. Unlike many online casinos, Mount Gold prioritizes bonuses with transparent terms—even when we do offer no deposit bonuses, they come with fair conditions. If you're specifically looking for a no deposit bonus, we suggest checking our Promotions page regularly or contacting our customer support team at support@mountgold.com to inquire about current offers. Remember that all bonus codes have expiration dates, so it's important to use them promptly once received.

Yes, Mount Gold Casino operates under a valid gambling license issued by a reputable regulatory authority. This licensing ensures that we adhere to strict standards regarding player protection, fair gaming, and responsible gambling practices. Our license requires us to implement advanced security measures to protect player data and financial transactions, maintain segregated accounts for player funds, and ensure that all our games are regularly tested for fairness by independent auditors. The random number generators (RNGs) used in our games are certified to provide truly random outcomes, guaranteeing that every player has the same chance of winning. You can find detailed information about our current license at the bottom of our website. Operating as a fully licensed casino means we're committed to transparency, fairness, and providing a secure gaming environment for all our players.

Mount Gold Casino provides reliable customer support to address any questions or concerns you might have. The primary method of contact is via email at support@mountgold.com, where our team aims to respond to all inquiries within 24 hours. Our support team consists of knowledgeable professionals who can assist with account issues, payment questions, bonus terms, game rules, and technical problems. Before contacting support, we recommend checking this FAQ section as many common questions are already answered here. When reaching out to our support team, it's helpful to include relevant details such as your username, the specific issue you're experiencing, and any error messages you've encountered, as this allows our team to assist you more efficiently. While we currently focus on email support, we're constantly working to expand our support options to better serve our players.